Accessibility at Ravine Vineyard Estate Winery
Ravine Vineyard Estate Winery is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity, and we are dedicated to meeting the needs of individuals with disabilities in a timely manner by preventing and removing barriers to accessibility under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).
We strive to provide accessible customer service to every guest and welcome any feedback pertaining to these services. This feedback helps us improve and serve all guests in the best way possible. We will ensure our process for receiving and responding to feedback is accessible to persons with disabilities by providing, or arranging for, accessible formats and communications support, upon request.
Requests for information in accessible formats or communication supports, and feedback regarding accessibility can be made in person directly to the staff member from whom they received services, or a manager on site, or via telephone, e-mail or in writing to either:
John Vetere, Executive Chef & Director, Estate Winery
1366 York Rd,
St. Davids, ON L0S 1P0
(905)262-2239 ext 24
john@ravinevineyard.com
or
Brandy Fulton, Health & Safety Manager
905-871-4720 ext 263
hr@ravinevineyard.com
Customers can expect a response from the Company within ten (10) business days of providing feedback. Any complaints about services provided to persons with disabilities will be addressed according to our Company’s regular complaint management procedure.
For complete details on our accessibility standards, procedures, and multi-year plans, please review our official documentation below: